Meet the account managers of 2Service GmbH for Austria and Eastern Europe.

2Service/Mobileparts.shop is all about giving you the most personal service possible. That's exactly why we've set up an office and warehouse in Vienna, Austria. From this spot, we can serve our customers in Austria and Eastern Europe even better. Our sales team will be running things from Vienna, led by our branch manager, Dominik Graaf. But who are these folks, exactly? The Austrian team has 6 members, including 3 account managers. Let's introduce them to you!

Edina
Account Manager for Hungary and Slovakia

Edina Vendegh brings over five years of professional experience to the IT and telecommunications industry, emphasizing her commitment to customer satisfaction and success as her top priorities. She positions herself as not just a point of contact but as a provider of expert support and guidance, promising to exceed expectations with her services.

Edina underscores the importance of listening actively to customers to understand their needs, concerns, and perspectives fully. This approach enables her to resolve issues effectively and uncover solutions that exceed customers' expectations, fostering happiness, satisfaction, and loyalty. An interesting aspect of her customer service philosophy is her focus on delivering the best experience possible, showcasing her dedication to ensuring customer delight and securing their continued loyalty.

Contact information:
Edina Vendegh, Account manager CEE (Hungary, Slovakia)
📧 e.vendegh@2service.at
📱 Mobile phone and WhatsApp: +43 660  522 560 9
☎️ Tel.: +43 1 544 32 36
LinkedIn

Bianka
Account manager Czech Republic

I’m a bilingual German-Czech speaker with a passion for other languages and cultures. Thanks to this talent, I’ve met many interesting jobs and people in my life.

I like working with positive-thinking persons. Success and happiness don’t come by itself, I’m more than aware of that. So how I can help you?

Contact information:
Bianka Blaurock, Account manager Czech Republic
📧 b.blaurock@2service.at
📱 Mobile phone and WhatsApp: +43 660 171 4158
☎️ Tel.: +43 1 544 32 36
LinkedIn

Adam
Account manager Poland

Meet Adam Mizia, our dynamic account manager at 2Service! At the young age of 27, Adam already brings three years of experience in customer communication, whether it’s over the phone, via email, or on Zoom. He’s the perfect person to help you solve your problems by understanding your needs through targeted questions.

Why should you reach out to Adam? Because he’s not just a problem solver, but he also offers real value. Our offering at 2Service stands out with top-quality products, a wide selection, and express shipping. Plus, we guarantee excellent customer service and easy, quick shopping through our online shop, mobileparts.shop — everything you need in one place.

Adam’s advice to you: Choose to collaborate with 2Service. Over 5,000 repair experts already trust us. In our shop, you’ll find everything you need without having to order from multiple sources. You'll also benefit from fast delivery (1 to 2 days), attractive discounts, and reliable customer service.

To get to know Adam a little better, here’s an interesting fact about him: He's a dependable person, always ready to listen and help, always striving to ensure his work is enjoyable and relaxing. In his free time, Adam stays active with sports, hitting the gym, and playing tennis.

So, if you're looking for a reliable partner who can competently support and understand your needs, contact Adam. He’s looking forward to getting to know you and working together to achieve success!

Contact information:
Adam Mizia, Account manager Poland
📧 a.mizia@2service.at
📱 Mobile phone and WhatsApp: +43 660 732 921 8 
☎️ Tel:+43 1 544 32 36
LinkedIn

What can customers expect from our account managers?

1. Assistance with Choosing the Right Quality Parts

Mobileparts.shop offers parts from 11 manufacturers in up to 8 different qualities, which might seem confusing due to different naming conventions used by each supplier. The key question is: which parts best suit your type of customers or repairs, considering price and quality? Our account managers have all the necessary information and can provide you with overviews that will definitely help you make the right choice for each repair, benefiting both you and your customer.

For instance, we have 7 different qualities for iPhone displays. We’re more than happy to explain the differences, just get in touch!



2. Assistance with Choosing Tools

Tools are essential for performing repairs, but which ones do you need and how should you use them? Our account managers are ready to help you with the initial inventory. For tailored advice, our tool expert Justin Ashford is on hand. He has selected all the tools and can advise on the best ones to purchase and use.



3. Assistance with Setting Up Your Shop with Accessories

Interested in a proven successful accessory concept for your shop? We offer as many as 13 brands! Our account managers are keen to discuss your specific needs with a thorough intake. Anthonie van Elferen, our product manager for accessories, will then create a free shelf plan and an ROI calculation showing the expected revenue and margin.

There’s a clear procedure for placing the accessories in the store. We also send our customers ready-made POS materials free of charge, which can be easily assembled by themselves. Think of signboards and posters, examples of which you can see below.

Feedback from the market about our accessory brands has been very positive. The clients we’ve outfitted (250 stores as of early April 2024) are thrilled! Many praise the Minim brand for its unique packaging and the quality of its leather. Promiz is commended for the breadth of its range. We also remove the risk of the investment needed by the shop. Unsold items from our own brands can be returned within 180 days of the invoice date (90 days for other brands). It’s great to see most of our clients express their appreciation to us, but even better that they also speak highly of our products online!


4. Assistance with Training or E-Learning

Mobileparts.shop keeps you up-to-date by offering physical trainings and online e-learning. Our account managers are happy to explain all the options, after which Justin Ashford (one of the best trainers in Europe) will contact you to assess your specific needs. This ensures a meticulous approach that will fully meet your expectations.



In short, everything a mobile repair shop needs can be found in one place!

Edina is impressed by the diversity of our product range, which makes his job interesting. "What really strikes me is that everything from top-quality parts, tools, devices to accessories can be found here. This is extremely handy for resellers because they can find everything in one place. This keeps my tasks varied and keeps me well-informed about all developments in the market, on all fronts. I enjoy being able to offer a comprehensive package."

What about account managers located in The Netherlands?

Are you curious about the Account Managers at 2Service BV, headquartered in the Netherlands? Check out our blog here for account managers field and here for account managers internal.