Meet the sales team of all 4 European branches of 2Service

2Service / Mobileparts.shop is all about delivering the most personal service possible. That’s why we operate offices and full-service branches across Europe, including Arnhem (The Netherlands), Vienna (Austria), Malmö (Sweden), and Warsaw (Poland).

With local teams in each region, we stay close to our customers to provide the best possible service. Let us introduce our sales teams per location.

Just scroll or click one of the quick links to jump to a specific 2Service location or country:

Arnhem, The Netherlands (HQ)

Paulo Chaves (Sales NL, Vlaanderen BE)

"Accessories and strong product presentation can turn a repair shop from just a service point into a highly profitable business. We’ve already helped 350+ repair shops achieve exactly that."

Contact information:
Paulo Chaves, Senior Account Manager for the Netherlands and Flanders (Belgium). 

E   p.chaves@2service.nl
T   +31 (0)6 131 352 40  |  WhatsApp +31 (0)6 131 352 40
LinkedIn

More about Paulo:

Customers in the South and West of the Netherlands and in Flanders are supported by Paulo. With many years of industry experience, he has seen at companies such as Telfort and KPN that many entrepreneurs pay too little attention to accessory sales. Among other things, Paulo enjoys helping shops improve in this area.

How many years of experience do you have in telecom?
I have 21 years of experience in the telecom industry. I spent 7 years as an account manager at Telfort/KPN, followed by 7 years at One Stop Mobile focusing on accessories. After that, I worked 2 years at PDA-Service specializing in repairs and motherboards. I then further developed my accessory expertise at Mobilestock. For nearly 5 years now, I’ve been back in the repair industry at Mobileparts.shop.

Why should a shop make an appointment with you?
Thanks to my broad experience across the telecom sector and my insight into many retail operations, I can advise shops on how to increase revenue and improve their professional image. I help businesses take practical steps toward growth.

What advice do you have for repair shops?
Improve your shop’s appearance to build customer trust. Selling cheap, unbranded accessories without proper presentation creates a cluttered look and attracts the wrong audience. Expand your services beyond screen and battery repairs—such as soldering, subscriptions, and premium accessories—to demonstrate expertise, attract new customers, and strengthen trust.

Mert Celebi (Sales DE, CH, TR)

"My advise? Don’t focus only on price — reliability, speed, and a partner who thinks with you are just as important. "

Contact information:
Mert Celebi, Account Manager Germany, Switzerland and Türkiye

E    m.celebi@2service.nl
M   +31 (0)6 510 485 95    |    WhatsApp   +31 (0)6 510 485 95
LinkedIn

More about Mert:

Why should a customer call you?
I offer more than just processing orders. Customers get honest advice, quick support, and someone who thinks along with them about stock, assortment, and challenges. I’m approachable, involved, and make sure things get done — even if it requires extra effort internally.

What do you find unique about our proposition?
Mobileparts.shop is a true one-stop shop. We have a huge inventory, fast logistics, and official partnerships with Apple, Samsung, and Huawei. This allows us to deliver reliable, original parts. Thanks to our sourcing team in Shenzhen, we can also offer different quality and price ranges, tailored to each type of customer.

What advice do you have for customers?
Don’t focus only on price — reliability, speed, and a partner who thinks with you are just as important. Make use of our knowledge and tools, and stay in regular contact. That way, we can respond together to changes and build a sustainable partnership.

Fun fact about you?
I speak four languages, which helps both in my work and in connecting with people. In my spare time, I coach a youth soccer team, where I learn as much from the players as they do from me. I also love travelling and discovering new cultures — that curiosity and open mindset are things I bring to my work as well.

Jasper Vernes (Sales UK, IE)

"I'm always available for my clients, offering top-notch service even on weekends. My aim is to serve them quickly and efficiently."

Contact information:
Jasper Vernes, Account Manager for the UK, Ireland

E    j.vernes@2service.nl
M  +31 (0)6 109 099 48   |   WhatsApp   +31 (0)6 109 099 48
LinkedIn

More about Jasper:

What makes our offering unique?
What sets our proposition apart is that we're the only true one-stop-shop distributor in Europe. We boast an extensive range and a vast inventory, which greatly benefits our customers.

Advice for your clients:
If you need anything or have any questions, don't hesitate to contact me directly. Together, we can find the best solutions to meet your needs.

Fun fact about Jasper:
I'm a passionate football fan and keep up with all the latest developments, which often leads to interesting conversations.

Pieter Bekkers (Sales ES, PT, FR, BE, IT)

"I’ve moved from the Netherlands to Spain to be closer to my clients. This also allows me to meet with you personally if you’d like to learn more about our unique added value."

Contact information:
Pieter Bekkers, Account Manager for Spain, Portugal, France, French-speaking Belgium, Italy and Luxembourg

E    p.bekkers@2service.nl
M  +31 (0)6 575 728 72    |    WhatsApp  +31 (0)6 575 728 72
LinkedIn

More about Pieter:

What makes our offering unique?
Our proposition stands out due to competitive pricing, a wide range of products, a large inventory, and the best service in the market. We are the ideal partner for long-term relationships.

Advice for your clients:
Ordering products from abroad can be challenging, but we have proven that we can build successful, long-term relationships remotely. Give us a chance and we won’t disappoint you.

Fun fact about Pieter:
I have lived in several countries and have always been keen on learning local languages and cultures. Every client interaction is an opportunity for me to grow, both professionally and personally.

SupportDesk

"If you call or email our Dutch office, you’ll reach me directly. I’m here to personally help you with whatever you need.”

Contact information:
Tarik Driouch, SupportDesk Agent 2Service BV

E    info@2service.nl        |       info@mobileparts.shop
T   +31 (0)88 - 2340390   |    WhatsApp  +31 (0)6 - 20354282  

Anthonie van Elferen (Sales support accessories)

"Ask your account manager for a free shelf plan. Within 3 days you will receive my completely non-binding proposal for a tailor-made planogram, including an estimate of the increase in turnover for your store!"

Contact information:
Anthonie van Elferen, Product Manager Accessories 2Service BV

E    a.vanelferen@2Service.nl 
M   +31 (0)6 - 57572873    |    WhatsApp  +31 (0)6 - 57572873 
 LinkedIn 

Kay Hubbers (Head of Sales & Support)

"We stand for personal service. So it’s my responsibility to ensure that the sales and support teams are fully up to date, so they can assist you in the best possible way. I am therefore very pleased with our rating on TrustedShops (4.9 out of 5.0)."

Contact information:
Kay Hubber, Head of Sales and Support 2Service BV

E     k.hubbers@2service.nl 
M   +31 (0)6 - 13656209    |    WhatsApp  +31 (0)6 - 13656209  
LinkedIn 

Mark von Rotz (COO/CCO)

"I’m responsible for the entire sales team at 2Service. I’m also the main contact for high-volume clients, manufacturers, and other companies interested in exploring potential strategic partnerships."

Contact information:
Mark von Rotz, COO/CCO (Chief Operation Officier/Chief Commercial Officer) 2Service BV

E    m.vonrotz@2service.nl
M   +31 (0)6 20354169      |     WhatsApp  +31 (0)6 20354169  
LinkedIn

Location Vienna, Austria

Adam Mizia (Sales AT, PL, CZ, HU, SK)

"Over 5,500 repair experts already trust us. In our shop, you’ll find everything you need without having to order from multiple sources."

Contact information:
Adam Mizia, Account Manager Austria, Poland, Czech Republic, Hungary, Slovakia.

E    a.mizia@2service.at
M  +43 660 732 921 8     |     WhatsApp  +43 660 732 921 8
T   +43 1 544 32 36
LinkedIn

More about Adam:

I’m Adam Mizia, an account manager at 2Service. At 27 years old, I bring three years of experience in customer communication, whether by phone, email, or Zoom. I enjoy helping customers solve challenges by asking the right questions and truly understanding their needs.

Why should a customer reach out to me?
You should reach out to me if you’re looking for more than just a quick fix. I focus on creating real value by listening carefully and offering solutions that fit your situation. My goal is to make sure you feel supported and confident at every step.

What do I find unique about our proposition?
What makes 2Service stand out to me is the combination of top-quality products, a wide assortment, and express shipping. On top of that, we offer excellent customer service and a smooth, fast shopping experience through our online shop, mobileparts.shop — everything customers need in one place.

What advice do I have for customers?
My advice is simple: choose to collaborate with 2Service. More than 5,000 repair professionals already trust us. In our shop, you’ll find everything you need without having to order from multiple suppliers, while benefiting from fast delivery (1–2 days), attractive discounts, and reliable support.

Fun fact about me
I’m a dependable person who genuinely enjoys helping others. I always aim to keep my work positive and stress-free. In my free time, I stay active by going to the gym and playing tennis.

Aylya Slavova (Sales BG)

"With the right expertise and attention to detail, every client can find the solution that truly fits their needs."

Contact information:
Aylya Slavova, Account Manager Bulgaria

E    a.slavova@2service.at
M  +43 660 1714158   |   WhatsApp  +43 660 1714158

More about Aylya: 

Why should a customer reach out to you?
I have 5 years of experience in the telecom sector.

I approach every client with attention to detail, quick responsiveness, and a client-focused mindset, taking the time to understand their unique needs. I strive to be a reliable contact they can trust to find the right solution.

For me, good work starts with trust, is grounded in professionalism and responsibility, and results in effective solutions and satisfied clients.

I believe that trust, quality, and efficiency are the foundation of lasting relationships and successful partnerships.

What do you find unique about our proposition?
We offer everything you need in one place: a wide range of top-quality products, personalized support, and official partnerships.

Which advice would you give to customers?
Choose quality, reliability, and long-term value by working with us to achieve lasting results.

A fun fact about you
In my free time, I enjoy spending time in nature with my family and challenging myself with adrenaline-filled experiences.

SupportDesk

Contact information:
E   info@2service.at
T  +43 1 544 32 36 

Dominik Graaf (Sales and Location Manager 2Service GmbH) 

"I’m responsible for the entire sales team at 2Service GmbH (Austria). I’m also the main contact for high-volume clients, manufacturers, and other companies interested in exploring potential partnerships."

Contact information:
Dominik Graaf, Location Manager at 2Service GmbH and Sales Manager for the Austrian and Eastern European markets.

E    d.graaf@2service.at
M   +43 660 1396189     |    WhatsApp  +43 660 1396189 
LinkedIn 

Location Malmö, Sweden

Abbas Safawizadeh (Sales SE, NO, FI, DK)

"Partnering with 2Service means reliable quality, competitive pricing, and a true one-stop shop. Clients enjoy fast delivery, controlled parts, and expert support — helping them grow with confidence."

Contact information:
Abbas Safawizadeh, Location Manager 2Service Nordic AB and Account Manager for Sweden, Norway, Finland and Denmark

E    a.safawi@2service.se
M  +46 766 009271   |   WhatsApp  +46 766 009271
LinkedIn

More about Abbas:

Why should a customer reach out to you?
Having operated on many levels of the repair-sphere, built relations with manufacturers and developed a clear understanding of the distribution-chain, I would say that there are few sourcing-issues a repair business could have that we couldn’t help with.

What do you find unique about our proposition?
We are one of few, if not the sole distributor in the Nordics who’s truly positioned themselves to consistently deliver mobile parts & tools to repair businesses. Our assortment is shaped for this purpose; we’re not aiming to compete in the e-com B2C-market or grow revenue by selling to other resellers. We’re focused on perfecting our offer to work for the repair and refurb market first.

Which advice would you give to customers?
When considering different suppliers, look beyond the price for spare part. Do not overpay, but don’t forget to factor in cost of returns, shipping, and the cost your company takes in the long run whenever you get an unsatisfied consumer and a negative review on the internet. Whether we like it or not, using stable quality parts, thoroughly QC-tested is in the long run more profitable than saving cents using suppliers with poor or no internal QC-processes. Consumers today can’t go long without their phones, this means that they’re less prone to put it in the hands of repair businesses with too many negative reviews, and that the customer gets their phone back in time is crucial. In other words, find a supplier who delivers working parts and in time.

A fun fact about you?
I’ve worked in a repair business before, as a salesperson, behind the counter. Although this was about 25 years ago, my father ran a small repair and telecom business, and we had a shop which I used to help around in after school. Since then, I’ve always had my eye on the mobile phone secondary market. I still remember part-IDs for old Nokia phones. Many things have changed since then obviously, except part descriptions from manufacturers strangely enough.

Any other topic you would like to share?
I like Formula1, have three daughters, and sometimes referee football matches.

Location Warsaw, Poland

Sylwia Piątkowiak (Sales PL)

"With over 10 years in the GSM industry, I focus on professionalism, active listening, and real problem-solving. I build strong B2B partnerships based on trust, industry knowledge, and results."

Contact information:
Sylwia Piątkowiak, Key Account Manager Poland

E    s.piatkowiak@2service.pl
M  +48 533 379800   |   WhatsApp  +48533379800

More about Sylwia:

Why should a client get in touch with you?
With over 10 years of experience in the GSM industry, I combine professionalism with a strong focus on customer service. I listen carefully, ask the right questions, and provide advisory support tailored to each client’s business. I am motivated by challenges and committed to building long-term partnerships based on trust, results, and repeat success. If you’re looking for top-level service, I’m here to help.

What do you consider unique about our offer?
We are authorized by leading brands on the market, which guarantees reliable quality. Our website features clear and logical navigation, making product searches fast and simple. We offer a wide and diverse assortment, combined with attractive commercial terms that support business growth.

What advice would you give to clients?
If you want to work with the best, register with us and start your journey with Mobileparts.shop.

A fun fact about you?
Outside of work, I value spending time in nature and discovering inspiring places to relax. I enjoy horse riding and being around animals in their natural environment.

Kuba Żołnierowicz (Sales PL)

"We are officially authorized by both Samsung and Apple, ensuring the highest standards of quality and reliability. To the best of our knowledge, we are the only company in the world with this unique combination of authorizations."

Contact information:
Kuba Żołnierowicz, Account Manager Poland

E    k.zolnierowicz@2service.pl
M  +48 538 302866   |   WhatsApp  +48 538 302866


More about Kuba: 

Why should a customer reach out to you?
Customers can contact me for support with checking part availability, placing or managing orders, and updates on order processing or warranty claims. I work closely with customers to ensure orders are handled smoothly and efficiently. Whether it’s a quick question about product availability, combining orders, or checking the status of a part or claim, I’m always happy to help and keep the process clear.

What do you find unique about our proposition?
Our offer stands out because of our wide assortment of service parts and high availability. Thanks to our strong supply chain, customers can often receive the parts they need very quickly.
We are also an official distributor of original Samsung and Apple service parts, giving customers confidence they receive genuine components. Combined with competitive pricing and same-day shipping, this helps service businesses operate efficiently.

Which advice would you give to customers?
Focus on working with reliable suppliers who ensure quality and consistent availability of parts. In the service industry, time and reliability are crucial, and the right partner can make operations much easier.
By working with a trusted distributor like us, service centres can reduce downtime and focus on providing great service.

A fun fact about you?
Outside of work, I’m very interested in new technologies and the automotive industry. I enjoy following the latest innovations and tech trends.
In my free time, I like repairing older devices, including restoring retro gaming consoles.

Any other topic you would like to share?
I have been working in the service parts industry for nearly five years, mainly supporting customers in the Polish market. This experience has helped me better understand the challenges GSM service businesses face and provide practical support that makes the ordering process easier for our partners.

What can customers expect from our account managers?

1. Assistance with choosing the right quality parts

Mobileparts.shop offers parts from 11 manufacturers in up to 8 different qualities, which might seem confusing due to different naming conventions used by each supplier. The key question is: which parts best suit your type of customers or repairs, considering price and quality? Our account managers have all the necessary information and can provide you with overviews that will definitely help you make the right choice for each repair, benefiting both you and your customer.

For instance, we have 8 different qualities for iPhone displays! We’re more than happy to explain the differences, just get in touch!

Beyond compatible parts, we stand out as the only distributor globally partnered with both Samsung and Apple. All genuine parts are sourced directly from the manufacturer, and our range also includes original components for all leading brands in the industry.




2. Assistance with choosing tools

Tools are essential for performing repairs, but which ones do you need and how should you use them? Our account managers are ready to help you with the initial inventory. For tailored advice, our tool expert Justin Ashford is on hand. He has selected all the tools and can advise on the best ones to purchase and use.



3. Assistance with setting up your shop with accessories

Interested in a proven successful accessory concept for your shop? We offer as many as 13 accessory brands, including 4 own brands! Our account managers are keen to discuss your specific needs with a thorough intake. Anthonie van Elferen, our product manager for accessories, will then create a free shelf plan and an ROI calculation showing the expected revenue and margin.

There’s a clear procedure for placing the accessories in the store. We also send our customers ready-made POS materials free of charge, which can be easily assembled by themselves. Think of signboards and posters, examples of which you can see below.

 Feedback from the market about our accessory brands has been very positive. The clients we’ve outfitted are thrilled (354 stores as of early March  2026). Promiz and Impact, as leading brands, are commended for the breadth of their range.

We also remove the risk of the investment needed by the shop. Unsold items from our own brands can be returned within 180 days of the invoice date (90 days for other brands). It’s great to see most of our clients express their appreciation to us, but even better that they also speak highly of our products online!


4. Assistance with training or e-Learning

Mobileparts.shop keeps you up-to-date by offering in-person trainings and online e-learning. Our account managers are happy to explain all the options, after which Justin Ashford (one of the best trainers in the field of mobile repair) will contact you to assess your specific needs. This ensures a meticulous approach that will fully meet your expectations.



 

Want to read more? Please take a look on our key-document page on Mobileparts.shop. There you can see or download all our brochures and leaflets.