Meet Okkie – Your Digital Assistant at Mobileparts.shop

Say hello to Okkie, our new chatbot at Mobileparts.shop 👋
We created Okkie to help you get answers faster, clearer, and easier—without losing the personal service you’re used to.

Okkie is here to support you with quick questions, day-to-day information, and guidance, so you don’t have to wait. Think of him as a helpful colleague who’s always available.

Fun fact: the name Okkie comes from Dutch street language for mobile phone.
This is something you’ll mainly hear in the Netherlands. Kids don’t say “my smartphone” anymore — they say “my Okkie.” 📱
That makes Okkie the perfect name for your digital helper in the world of mobile repairs.

A human is always within reach

Good to know: you can always speak to a real person.
Okkie is not here to replace our team, but to provide fast, high-quality answers—just like one of our colleagues would.

Through the chat widget, you can also:

• Send us a message via the contact form

• Start a WhatsApp conversation
  Just click the icons in the footer of the widget at any time.

What can Okkie help you with?

Okkie is great at answering general and service-related questions. For example, you can ask:

• Who is the account manager for Germany?

• What is the shipping status of my order?
  (Tip: provide your order number and email address)

• Which discounts or promotions are currently active?

• What qualities of parts does Mobileparts.shop offer?

• What is the difference between a JK and a Moshi In-cell display?

• What is the contact information of Mark von Rotz, the COO?

• For which product groups do you offer genuine Apple parts?

• For which parts or qualities do you offer a lifetime warranty?

• How do Service Pack batteries differ from original Apple batteries?

If it’s about policies, services, people, warranties, or general information, Okkie is the right assistant to ask.

🔍 What Okkie can’t do (yet)

At the moment, Okkie can’t answer product-specific questions such as compatibility with a specific model or detailed technical specs.

Questions that Okkie does not know the answer to (yet):

• Can you also help us with technical problems?
  
  
• How many units of item 661-44796 do you have in stock?
  
  
• What is my price for item 661-44796?
  
  
• Which battery qualities are available for an iPhone 15?

For that, the search bar at the top of the page is still the fastest and best way to find the right products.

💡 How to get the best answers from Okkie

To make sure Okkie can help you as well as possible, here are a few simple tips:

1. Be as specific as possible
   The clearer your question, the better the answer.

2. Ask one question at a time
   Multiple questions in one message can be confusing.

3. Use simple, clear language
   Short sentences work best.

4. Choose the right topic or category
   If Okkie offers options, selecting the right one speeds things up.

5. Stay on topic
   Avoid switching subjects in the same conversation.

6. Ask follow-up questions if something isn’t clear
   Okkie learns from context and often improves with follow-ups.

💙 One last thing…

Please be a little kind to Okkie — he’s still learning 🤖
Every day he gets better, smarter, and closer to becoming the perfect assistant.

Thanks for helping Okkie grow 🚀
And of course, if you ever need us: we’re just one message away.